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Using Calling Features
The following instructions are designed to assist in using calling features for:
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Call Forwarding: Waiting for an important phone call, but need to go somewhere? Call forwarding allows you to redirect all calls to another telephone number.
How to activate Call Forwarding:
• Dial *72 from a touch-tone phone, or dial 1172 from a rotary phone.
• When you hear a second dial tone, dial the number you want your call forwarded to. The number may be a local, long distance or cellular number. Call Forwarding works with pagers as well.
• If the number you have dialed connects, and both parties stay on the line for at least five seconds, Call Forwarding will be activated for that number. If the number is busy, repeat the steps above. Some subscribers may instead hear one or two tones, which indicate Call Forwarding has been activated for the number.
• To verify Call Forwarding is in effect, dial *72 from a touch-tone phone or dial 1172 from a rotary phone. A busy signal or error announcement confirms that Call Forwarding is in effect.
How to deactivate Call Forwarding:
• Dial *73 from a touch-tone phone, or dial 1173 from a rotary phone.
• When you hear two quick tones followed by dial tone, calls are no longer forwarded to the number previously selected.
Measured service and long distance charges may apply for completed calls.
Call Waiting: Prevent missed calls with this feature that will beep you that a call is coming in even when you are on the phone. You can then easily switch between the two calls.
How to use call waiting:
• When you are on a call and hear a brief beep this means a second call is coming in.
• To end your existing call and answer the waiting call, hang up and then allow the telephone to ring and answer it.
• To put the existing caller on hold and answer the incoming call, depress and release the receiver button or flash button on your phone.
• To switch in-between two calls simply continue to depress and release the receiver button on your phone.
Caller ID: Lets you see who’s calling before you answer the phone.
How to use caller ID:
• Wait for the start of the second full ring on your phone set.
• The name and phone number of the calling party will appear on your display.
Cancel Call Waiting: This option allows you to cancel call waiting when you don’t want interruptions during important phone calls.
To cancel call waiting prior to making your call:
• Prior to making your call, push *70 on your phone (or dial 1171 on a rotary phone). You will hear three short tones followed by dial tone.
• Place your call.
• Call Waiting is automatically activated again once you hang up.
To cancel call waiting during a call (three-way calling feature is also required):
• Press your receiver button on your phone and listen for three beeps and a steady dial tone.
• Dial *70, then listen for three beeps (or dial 1171 on a rotary phone).
• Wait for automatic reconnection to your existing call.
Distinctive Ringing: Distinguish between incoming phone calls by adding up to two additional phone numbers with unique rings.
How to use Distinctive Ringing:
• Listen to the ring pattern:
- Main number – one long ring pattern
- Second number – two short rings pattern
- Third number – a short-long-short ringing pattern
Last Call Return: Easily call back the last party who called you.
How to use Last Call Return:
• Lift up your phone receiver and push *69
• The number of the missed call will be heard
• If you wish to redial this call, press 1
Three-Way Calling: Bring family and friends together with the ability to talk to two people at the same time.
How to use Three-Way Calling:
• Put your first caller on hold by pressing your phone receiver, then listen for three beeps and a steady dial tone.
• Dial the third party’s phone number. (If the line is busy or there is no answer, press the receiver twice to reconnect the first caller.)
• When the third party answers, firmly push and then release the phone receiver button. This will activate the three-way call.
You may privately talk with the third party as long as you wish before pressing the receiver to activate the three-way call. After a three-way call is established, you can drop the third party at any time by pressing the receiver.
Voice Mail: Voice Mail is easy to use and more reliable than an answering machine. Plus, this feature allows you to pick up calls whether you are at home or away.
Setting Up Your Mailbox
Setting up your mailbox for the first time requires a little extra time recording your password, name and greeting. Afterward, you will be able to retrieve your voice messages quickly and easily from any touch-tone phone.
• Call your WH Comm Voice Messaging local access number: Press prefix (565 or 773)-9050
• Enter your temporary password. Press 1234
• Enter your own personal password. This needs to be 4 to 15 digits. It cannot begin with 0.
• Choose a greeting. The standard greeting will say: “At the tone please record your message to (your recorded name or phone number). When you have finished, you may hang up or press one for more options.”
Press 1 for a standard greeting with phone number.
Press 2 for a standard greeting with your name and say your name.
Press 3 to record your own personal greeting.
• After a brief “New User Tutorial” you will be prompted with the Main Menu Options. You have now successfully completed setting up your voicemail box and can select an option from the main menu.
Mailbox Access
• From your mailbox phone number: Press #85, when the system answers, enter your password and press #.
• From a remote location: Press prefix (565 or 773)-9055. When the system answers, press # and your 7-digit mailbox phone number, then enter your Password and press #.
Main Menu Options
1 - Listen to messages
2 - Send a message
3 - Check message receipt
4 - Personal options
5 - Restart session
6 - Exit/disconnect
Menu items 3 and 5 are “hidden” options – they are not always prompted, but they are always available
Listen To Messages
Press 11 to listen to unheard messages.
Using your telephone keypad, you can control the way you review your messages.
The commands shown in black are available while you are listening to a message. Choose the red commands after each message plays.
11 - Go to Start
33 - Go to End
1 - Rewind 10 seconds
2 - Pause/Restart
3 - Forward 10 seconds
4 - Slower/Replay
5 - Date and Time
6 - Faster/Copy
7 - Erase
8 - Normal Volume/Replay
9 - Louder/Save
* - Exit
0 - Help
#- Skip Message
Messages are permanently removed if:
• You press M (erase message) and exit your mailbox or
• You press M (erase message) after reviewing a previously erased message (2nd erase).
Quick Steps
You can save time and access quick steps once you have entered your mailbox. Then follow these steps.
• From your mailbox phone number: Press #86. When the system answers, enter your password and press #.
• To change your password: Press 4211 then enter your new password.
• To change your personal greeting: Press 4313 then record your message.
• To change the prompt level (the prompt level guides you through the process with instructions and offers helpful hints). Press 423 then select level.
The choice of three levels of prompts differ in the amount of detail provided.
1 - Standard (provides helpful hints)
2 - Extended (provides more details)
3 - Rapid (provides less detail and is faster)
Note: Keystroke sequences can usually be completed without listening to the prompts.
The “stutter dial tone” (an audible beeping indicator that lets you know if you have a message waiting) will automatically shut off after you have listened to your messages. To activate the “stutter dial tone” for another member of your household, you can send yourself a message using Option 2 of the Main Menu.
• Turn notification on/off – if you do not want to have the stutter dial tone active, turn the notification feature off so that you are not prompted by the beeping. Press 413 for ON. Press 414 for OFF
Power Keys: Here are some definitions for important keys used throughout your voice mail system.
* - Cancels the previous entry and allows you to return to the previous menu.
# - Tells the system you are done or denotes the end of password, group number or telephone number.
0 - Allows you to repeat a prompt, indicating that you need further instructions or explanation about your options.
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