How to Read Your Bill

Wright-Hennepin has designed your electric bill so that it is easy to read and understand.

Your electric bill contains important information. Look at the graphic below for an explanation of the different areas of your electric bill. If you have further questions that haven’t been answered by this page, please contact us, or call (763) 477-3000.

* The example bills are for illustrative purposes only, and therefore may not reflect certain charges on your electric billing. In these instances, please contact us at (763) 477-3000.

Example Home Bill

Wright-Hennepin’s residential electric bill
  • Contact Information

    This section details WH's contact information

  • Account Number

    Your account number identifies you in our billing system. Have this number handy when you contact us with billing questions.

  • Previous balance, payment received, balance forward

    This section details your previous billing period’s balance and any payments received through the specified date. If there is a balance carried over, that appears in this section.

  • New charges

    This section breaks down the charges on your current bill, including electric use, taxes and other charges.

  • Total payment due and due date

    The date your payment is due and the amount are shown here.

  • Meter reading summary

    This table contains your current meter reading data, including the average temperature for this billing period, compared to last year.

  • Monthly electric use

    This graph shows monthly electric use for the past 24 months. For daily energy use, check out WH’s MyMeter program.

  • Statement ID

    Your statement ID is necessary to register online for some billing options.

  • Special message area

    This message area keeps you informed of special offers and other important information related to your service.

  • Payment return stub

    This is the tear-off stub that you send in with your payment.

Example Business Bill

Wright-Hennepin’s Commercial electric bill
  • Member Name and Mailing Address

    Here you will find the responsible name(s) on the account and the mailing address (this may be different than the actual service address).

  • Payment Address

    This is Wright-Hennepin’s (WH) mailing address for paying your electric bill (payment only address). If however you are on WH’s electronic payment program, then the date that your payment will be processed will be indicated (instead of WH’s payment address).

  • Message Box

    This message area keeps you informed of special offers and other important information related to your service.

  • Service Address

    This is the physical address where the electric service is located.

  • Member Service Information

    Located here is WH’s contact information, including normal business inquiries and also power outage reporting.

  • Billing Summary

    This section shows your previous bill's balance and any payments received up to the current bill's statement date.

  • Account Number

    This is your WH account number. For faster service please refer to this account number when calling or e-mailing our office. If you receive service at more than one location (or have multiple electric services), you will have a different account number for each location (or service).

  • Invoice Date

    This is the date on which the bill is prepared.

  • Total Amount Due

    This is the amount that must be paid by the due date to avoid any late charges.

  • Total Amount Due

    This is the amount that must be paid by the due date to avoid any late charges.

  • Payment Due Date

    A late payment charge of 1.5% will be applied to any unpaid balance over $7.50 (minimum of $1.00). This charge will be applied to the next monthly bill if payment is not received by the date specified on the current bill

  • Payment Due Date

    A late payment charge of 1.5% will be applied to any unpaid balance over $7.50 (minimum of $1.00). This charge will be applied to the next monthly bill if payment is not received by the date specified on the current bill

  • Charge Information Message Area

    If your account is on the Electronic Funds Transfer (EFT) program (automatic withdrawal of payment from a checking, savings, or credit card account) a message will appear monthly, stating the date of withdrawal. If your account is NOT on the EFT program, you will see WH’s payment mailing address.

  • Meter Reading Summary

    This section shows information about your meter and usage. It includes the meter serial number (i.e. 88888888), present and previous meter readings, total usage, days of service and the meter multiplier. The multiplier number is determined by the metering equipment installed for this account and is used to determine the actual amount of usage. The days of service shows the number of days in this billing cycle. The electricity the consumer/member uses is measured as follows

    • Demand (kW) = The read demand value times the meter multiplier.
    • Energy (kWh) = Total energy usage is determined by taking the difference between the present reading and the previous reading, times the meter multiplier.

    This area also includes monthly power factor information (if applicable).

  • New Charges

    • Basic Charge - The fixed charge is for expenses incurred by WH regardless of how much electricity you use, such as monthly costs for metering and billing.
    • Energy - The energy charge is for generating electricity and delivering it to your business. The total amount of energy (kWh) you use is multiplied by the charge for each kWh. The current published charge for each kWh is $.042
    • Demand - Demand (kW) is the highest 15-minute electric load (demand) that occurred during the billing period, times the demand charge of either $9.50 (June-September) or $6.50 (October-May).

    Demand Adjustment - WH’s established guidelines include that the customer/member shall maintain power factor as near to unity as practicable. Should WH’s measurements indicate that the average power factor is less than 95 percent for the billing period, a demand adjustment will be applied.

    Power Cost Adjustment (PCA) – WH uses the Power Cost Adjustment to adjust electricity prices according to changes in our wholesale power as they fluctuate throughout the year.

  • State and Local Taxes

    Minnesota Sales Tax – Per the state tax rate of 6.875% (as adjusted for any exemption as declared by the customer). Per statute Hennepin County tax (if applicable) is applied at .15%, with the transit improvement tax (if applicable) applied at .25%.

  • Monthly Usage/Demand Charts

    These charts compare monthly energy usage and peak demand over a 24-month period.

  • Account Message Box

    Look here for the statement I.D., which is required for enrolling onto WH’s electronic payment options.