Wright-Hennepin COVID-19 action plan

A message from the CEO.

Posted by Guest Blogger on March 17, 2020

To all members of Wright-Hennepin Cooperative Electric Association (WH):

I write to update you on WH’s response to COVID-19. During these challenging times, WH’s mission remains the same: “We deliver the power, products and competitive pricing essential for improving the quality of life of the members and communities we serve.”

As COVID-19 continues to impact the members we serve, we will continue to meet your energy needs. WH has implemented the following measures both to protect the health of our employees and to do our part to slow the spread of the virus:

  • Our lobby will be closed beginning on Tuesday, March 17.
  • Our member service representatives will be available between the hours of 7:30 a.m. and 5:00 p.m.*
  • We will not disconnect service to members with past-due accounts until July 20.*
  • We have plans in place to ensure lineworkers, member service representatives, energy use consultants, billing staff and others continue to deliver reliable service.
  • Many employees are working from home, while those in the office are practicing social distancing. In addition, we have increased cleaning activities at our office.
  • We have postponed the Annual Meeting, which was scheduled for April 23, 2020.
  • If you need to make a payment, we have several options available:
    • Pay online.
    • Pay via physical drop box.
    • Pay via phone from 7:30 a.m. - 6:00 p.m. with a member service representative.
    • Pay via phone with our automated system at (763) 477-3131.
    • Mail a check payment to P.O Box 330, Rockford, MN 55373
  • If you are a customer of a WH subsidiary business (WH Security, WH Appliance Repair or WH Tree Services), service will continue as usual.

We are proud to be your energy service provider and are taking steps to ensure we continue to deliver on your energy needs with the quality you expect.

Tim Sullivan
President and CEO

* Updated 7-20-20

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