Are you having trouble making your electric payments? During the winter months, you may be protected from disconnection through the Cold Weather Rule; in the summer months, the Extreme Heat Law may also apply.
No matter the time of year, Wright-Hennepin always works with members to prevent their electric service from being disconnected. Members with past-due accounts should contact our office to work out a payment schedule with us. We don’t want to interrupt service to any member, but in a cooperative, all members are affected when any bill remains unpaid. If bills remain unpaid, this amount must be absorbed by members who faithfully pay their bills each month. Customers must contact Wright-Hennepin’s credit department at (763) 477-3000 to make payment arrangements.
If you are unable to pay your electric bill during times when either Minnesota's Cold Weather Rule or Extreme Heat Law apply, please fill out an inability to pay application and send it to Wright-Hennepin Cooperative Electric Association, Attn: accounts receivable, P.O. Box 330, Rockford, MN 55373 or via email to email@example.com.
Minnesota’s Cold Weather Rule 216B.097
The Cold Weather Rule states that an electric utility must not disconnect and must reconnect the utility service of a residential customer during the period between October 15 and April 15 if the disconnection affects the primary heat source for the residential unit and all of the following conditions are met:
- The customer enters into and makes reasonably timely payments under a payment agreement that considers the financial resources of the household.
- The household income of the customer is at or below 50 percent of the state median household income. The utility may verify income on forms it provides or obtain verification of income from the local energy assistance provider. A customer is deemed to meet the income requirements of this clause if the customer receives any form of public assistance, including energy assistance that uses an income eligibility threshold set at or below 50 percent of the state median household income.
- The customer receives referrals to energy assistance, weatherization, conservation, or other programs likely to reduce the customer's energy bills.
Residential rights and responsibilities
The Cold Weather Rule provides you with these rights and responsibilities:
The Right to declare your inability to pay your utility bill.
The Responsibility, if you choose to declare inability to pay, to complete the Inability to Pay form and return it to Wright-Hennepin within 10 days.
The Right to a mutually acceptable payment agreement with Wright-Hennepin. This payment agreement will cover your existing arrears plus estimated usage during the payment agreement period.
The Responsibility to provide documentation to Wright-Hennepin, or your local energy assistance provider, that your household income is less than 50 percent of the state median income.
The Right to appeal a notice of involuntary disconnection of service to the cooperative. If a customer chooses to appeal, the customer must send the Cooperative written notice of the basis of the appeal and the issues in dispute.
Minnesota’s Extreme Heat Law 216B.0975
A utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect.
Energy Assistance and Weatherization Contacts
Community Action Ptn.
CAP-HC Energy Assistance Program
Energy Assistance Tri-Cap
Heat Share/Salvation Army