Welcome to the new WH website. We hope you find what you need easily!
Understand Your Bill
Understanding your bill helps you manage your energy use and budget effectively. By learning what each charge means and how your usage impacts the total, you can make informed decisions that support your energy goals.
Sample Bill Walkthrough
We've designed our electric bill to be easy to read and understand. Below is an interactive sample bill. Click on the different sections of the bill to see a detailed explanation of what each part means.
Example Residential Bill
Example Commercial Bill
What Do These Charges Mean
Energy Charge:
This is the cost for the electricity you used to power your home. The total amount of energy, measured in kilowatt hours (kWh), is multiplied by the cost for each kWh.
Power Cost Adjustment (PCA):
This is an adjustment to electricity prices that accounts for fluctuations in our wholesale power costs throughout the year.
Basic Service Fee:
This fixed charge covers expenses incurred regardless of how much electricity you use, such as the monthly costs for metering and billing.
Capital Credit Allocation:
Did you know WH is a not-for-profit cooperative? That means that money above the cost of doing business is returned to you, our members! WH members will usually receive a check in December, but if your capital credits were less than $10, it may appear as a bill credit.
Sales Tax:
This charge is the sales tax applied to your bill.
Franchise Fee:
Franchise fees are collected by some local governments to pay for specific programs or projects within that city’s jurisdiction. WH is required to collect the fee on their behalf and does not keep it.
Still Have Questions?
If you have questions about your bill, our team is here to help.
Call us at (763) 477-3000.